Terms & Conditions

1. About Us

Welcome to GirlSecret UK. These Terms and Conditions govern your use of our website and the purchase of products from us. By using our website and placing an order, you agree to be bound by these Terms and Conditions.

Company Name: GirlSecret UK Ltd
Registered in: England and Wales
Website: www.girlsecretuk.com
Email: info@girlsecretuk.com

2. Your Consumer Rights

As a UK consumer, you have statutory rights under the Consumer Rights Act 2015. These Terms and Conditions do not affect your statutory rights. Key consumer rights include:

Right to return: You have 14 days from receipt to change your mind and return items
Right to refund: We will refund you within 14 days of receiving your return
Quality guarantee: Products must be of satisfactory quality, fit for purpose, and as described
Faulty goods: You can request repair, replacement, or refund for faulty products

For more information about your consumer rights, visit Citizens Advice.

3. Placing an Order

When you place an order through our website:

You are making an offer to purchase products subject to these Terms and Conditions
We will send you an order confirmation email acknowledging receipt of your order
A contract is formed when we send you a dispatch confirmation email
We reserve the right to refuse or cancel orders at our discretion
All orders are subject to availability and acceptance

4. Pricing and Payment

Currency: All prices are displayed in British Pounds Sterling (GBP £) and include VAT at the current rate
Price accuracy: We strive to ensure prices are correct, but errors may occur. If we discover an error, we will contact you
Price changes: Prices may change without notice, but changes will not affect confirmed orders
Payment methods: We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay
Payment security: All payments are processed securely using industry-standard encryption
VAT: VAT is included in all prices. VAT invoices are available upon request

5. Product Information

We take great care to ensure product descriptions, images, and specifications are accurate. However:

Colours may vary slightly due to screen settings and lighting in photographs
Sizes may vary slightly between manufacturers and styles
Product images may include accessories or styling items not included in the purchase
We reserve the right to update product information without notice
Always refer to product care labels for accurate material and care information

6. Delivery

Delivery terms are covered in detail in our Shipping Policy. Key points:

We deliver throughout the UK and to selected international destinations
Delivery times are estimates and not guaranteed
Risk of loss passes to you upon delivery
Failed deliveries due to incorrect address information provided by you are your responsibility
Delivery charges are as stated at checkout and are non-refundable except for faulty goods

7. Returns and Refunds

14-Day Cooling Off Period: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items, for any reason.

How to exercise your right to cancel:

Contact us at returns@girlsecretuk.com within 14 days of receipt
Return items within 14 days of notifying us of your cancellation
Items must be unworn, unwashed, with hygiene seals intact
We will refund you within 14 days of receiving your return

Exceptions: For hygiene reasons, intimate apparel cannot be returned if hygiene seals have been broken or removed. Full details in our Returns Policy.

8. Faulty or Misdescribed Items

If you receive faulty, damaged, or misdescribed items, you have additional rights under the Consumer Rights Act 2015:

First 30 days: You can reject items and receive a full refund
After 30 days: You can request repair or replacement
After one failed repair: You can request a refund or price reduction
We will cover all costs associated with returning faulty items

9. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

Use the website in any way that breaches applicable laws or regulations
Use the website in any way that causes damage or impairs its availability
Use the website for fraudulent purposes or in connection with any criminal offence
Attempt to gain unauthorized access to our systems or networks
Transmit any harmful code, viruses, or malicious software
Collect or harvest any information from the website without permission
Use automated systems to access the website without our written consent

10. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, photographs, audio, video, and software, is the property of GirlSecret UK Ltd or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, transmit, or use any content from this website for commercial purposes without our express written permission.

11. Product Availability

All products are subject to availability
If ordered items are unavailable, we will notify you and offer alternatives or a refund
We do not guarantee that products will remain in stock
Product ranges and availability may change without notice

12. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any matter for which it would be illegal to exclude or limit liability

Subject to the above, we shall not be liable for:

Loss of profits, sales, business, or revenue
Business interruption or loss of business opportunity
Loss of anticipated savings or goodwill
Any indirect or consequential losses

13. Data Protection and Privacy

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to our use of your data as described in our Privacy Policy.

14. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control or endorse these websites and are not responsible for their content, privacy practices, or terms of use. Accessing third-party websites is at your own risk.

15. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, strikes, lockouts, or severe weather conditions.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the modified terms. We recommend you review these terms regularly.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you live.

19. Alternative Dispute Resolution

If you have a complaint, please contact us first at complaints@girlsecretuk.com and we will do our best to resolve the issue.

You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr to resolve disputes.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: legal@girlsecretuk.com
Customer Service: support@girlsecretuk.com
Phone: +44 (0) 20 1234 5678
Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT